Power outage at webhosting data center

Though data centers for webhosting are supposed to have multiple levels of redundancy so that the websites can always be accessed worldwide, it appears that in reality the systems are not fool proof. For low cost webhosting provider, their data center was down for a fairly long period of time , close to 24 hours.
To compound the problem, the webhosting provider did not reply to the support ticket for a fairly long period of time, wasting the time of the customer who was thinking of moving the webhosting to another server.
More updates on the network downtime will be provided.